Customer Service

We're here to provide the best customer service experience!

OUR COMMITTMENT TO QUALITY

Some components of our quality committment include:

  • Our in-house workshop manager checks on all repair processes including undertaking a final quality inspection prior to customer collection.
  • We use the Daytona 5 PlanIt Booking In Program to control flow of work and to monitor productivity in the workshop.
  • We have 4 visual monitors strategically placed around the workshop to optimize work flow.
  • A customer vehicle inspection checklist is completed on drop-off.
  • We recycle bumper bars, aluminium, steel, headlights, cardboard and plastics.
  • The final check sheets are scanned to the DNS Wiseboard program. This creates transparency between the office and workshop.
  • Using PPG Envirobase reduces the amount of emissions released into the atmosphere.
  • Our wash bay is a full rainwater system incorporating Hydro-Tec oil separation equipment.
  • The 30kw Solar Panel system substantially reduces the power bill.
  • Vehicle coolant and oils are stored and disposed of securely.

STAFF TRAINING

Barossa Valley Collision is committed to I-CAR Training and dedicated to acquiring new equipment when necessary to keep up with the new car industry.

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We make ourselves available to attend repair forums and trade shows along with initiating in-house demonstrations of new products when made available to the market.

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